Exclusively for Pro Plan

Next-Level Self-Service with AI-Powered Knowledge Base

Self-service experience that delights customers and frees up your team's time for more complex inquiries.

Cronbot Help Desk is an intelligent tool that combines knowledge-based software with AI technology.

It creates a self-service approach where customers can easily find the information they need. With Cronbot Help Desk, you can keep your customers happy and your support team more productive.

With fewer support tickets to deal with, your team can focus on bigger problems. And if customers can get help quickly, they’re more likely to stay happy and keep coming back.

Cronbot's AI-Powered Help Desk: Enhance Customer Support

Build a Winning Knowledge Base with Cronbot Help Desk

Your knowledge base serves as the frontline of your self-service strategy. But simply providing information isn't enough.To empower your customers and improve their experience, you need to create engaging content that is informative and engaging. Cronbot Help Desk offers insightful statistics to monitor user activity and pinpoint knowledge gaps. This enables you to concentrate your efforts on producing the most pertinent and helpful content for your customers, which will ultimately result in a decrease in support tickets and an increase in client happiness.

Cronbot's AI-Powered Help Desk: Enhance Customer Support

Craft Content that Keeps Customers Engaged

  • Our user-friendly editor makes it easy for anyone to create and edit knowledge base articles, regardless of technical expertise.
  • Integrate images, GIFs, and Youtube videos to break up text and cater to visual and auditory learners.
  • Customize categories with icons, colors, and meaningful titles for clear organization and improved context for your articles.
  • Our intelligent system suggests similar help content within each category, providing users with a wealth of additional resources.
  • Our intuitive design ensures users can quickly find the information they need, streamlining the self-service experience.

Chat-driven Solutions for Instant Help

Through seamless chatbot integration, Cronbot combines its chatbot functionality with your expertise. By providing immediate support, this integration not only increases customer satisfaction but also gives your support team the freedom to handle questions. Additionally, Cronbot’s AI-powered search ensures that relevant information pops up quickly in response to customer queries. This feature streamlines support operations and increases overall efficiency.

Cronbot's AI-Powered Help Desk: Enhance Customer Support
Cronbot's AI-Powered Help Desk: Enhance Customer Support

Cronbot's Key to Customer Satisfaction

  • Improved Response Times: Customers find answers 24/7, reducing reliance on agents.
  • Effortless Article Access: Find articles from your inbox, aiding customer assistance.
  • Valuable Customer Feedback: Enables feedback collection to identify improvement areas in help articles.

Frequently Asked Questions

How can I create a chatbot on cronbot.ai?

To create a chatbot, you need to signin or signup to cronbot.ai and click on “Create New Chatbot''. Once the chatbot is created, you can go to the “Training Data'' section (fourth icon in the sidebar) and upload your content (supported formats are PDF, CSV, Notion, Website Content, & Sitemap). We recommend using the Website Sitemap as a training data source. Once the chatbot is trained with your data, you can go to the setup instructions and follow the steps to embed your chatbot on your preferred website.

How can I train cronbot.ai with my website content?

To train a chatbot with your own data, you can go to the “Training Data” section (fourth icon in the sidebar) and upload your content (supported formats are PDF, CSV, Notion, Website Content, & Sitemap). We recommend using the Website Sitemap as a training data source.

How to customize my chatbot as per my brand?

To customize your chatbot, you can go to the “Customize” section (sixth icon in the sidebar). Here, you can customize the chatbot's color to match your brand color, enable or disable human support, and also edit the content that is displayed over the chatbot.

How can I add a contact to my chatbot on cronbot.ai?

Contacts are available under the Hobby & Pro plan only. If you are subscribed to this plan, you can add a contact through the dashboard and the chatbot. To add a contact via the dashboard, you can go to the “CRM” section (fifth icon in the sidebar) and click on the “Add New Contact” button. From the chatbot, a contact will be added once your user clicks on the Request Human Support button.

What is the maximum number of messages allowed when in human support mode?

Currently, during human support mode, there is no restriction on the number of messages sent and received.

How to integrate Slack with my chatbot?

Slack integration is available under the Hobby & Pro plan only. If you are subscribed to this plan, you can integrate Slack by visiting the “Integration” tab. Clicking on the install button will install Slack organization-wide. It will also ask you to choose a chatbot on which you want to install Slack.

Get Your 1st AI Chatbot for Free!

Sign Up: Register for CronbotAI’s basic plan (No credit card required).
Customize: Personalize your chatbot to suit your brand.
No Code: Integrate your free chatbot to your preferred platform without coding.

Get Your AI Chatbot
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