Exclusively for Pro Plan

Smart Help Desk Solution

Self-service experience that delights customers and frees up your team's time for more complex inquiries.

Empower your customers with a delightful self-service experience, freeing up your personnel to handle challenging issues.

Cronbot Help Desk helps your customers by combining knowledge-based resources with the power of artificial intelligence.

Cronbot's AI-Powered Help Desk: Enhance Customer Support

Build a Winning Knowledge Base with Cronbot Help Desk

Your knowledge base serves as the frontline of your self-service strategy. But simply providing information isn't enough.To empower your customers and improve their experience, you need to create engaging content that is informative and engaging. Cronbot Help Desk offers insightful statistics to monitor user activity and pinpoint knowledge gaps. This enables you to concentrate your efforts on producing the most pertinent and helpful content for your customers, which will ultimately result in a decrease in support tickets and an increase in client happiness.

Cronbot's AI-Powered Help Desk: Enhance Customer Support

Craft Content that Keeps Customers Engaged

  • Our user-friendly editor makes it easy for anyone to create and edit knowledge base articles, regardless of technical expertise.
  • Customize categories with icons, colors, and meaningful titles for clear organization and improved context for your articles.
  • Our intuitive design ensures users can quickly find the information they need, streamlining the self-service experience.

Chat-driven Solutions for Instant Help

Through seamless chatbot integration, Cronbot combines its chatbot functionality with your expertise. By providing immediate support, this integration not only increases customer satisfaction but also gives your support team the freedom to handle questions. Additionally, Cronbot’s AI-powered search ensures that relevant information pops up quickly in response to customer queries.

Cronbot's AI-Powered Help Desk: Enhance Customer Support
Cronbot's AI-Powered Help Desk: Enhance Customer Support

Cronbot's Key to Customer Satisfaction

  • Improved Response Times: Customers find answers 24/7, reducing reliance on agents.
  • Effortless Article Access: Find articles from your inbox, aiding customer assistance.
  • Valuable Customer Feedback: Enables feedback collection to identify improvement areas in help articles.

Frequently Asked Questions

How can I create a chatbot on cronbot.ai ?

To create a chatbot on Cronbot.ai, first sign in or sign up. During setup, enter your Organization Name  and the Slug URL of your website. Name your chatbot and specify your website domain. For training, you can upload a sitemap URL or other supported content formats such as PDF, CSV, Notion, or Website Content, or skip this step to proceed directly to the dashboard. Later, you can train your chatbot by uploading content. Once created, manage your chatbot from the top of your dashboard, where you can handle multiple chatbots and access Cronbot's chatbot features seamlessly.

How can I train cronbot.ai  with my website content?

To train a chatbot with your own data, navigate to the “Training Data” section at the top and upload your content. Supported formats include PDF, CSV, Notion, Website Content and Sitemap. We recommend using the Website Sitemap as a training data source.

How to customize my chatbot as per my brand?

To customize your chatbot, you can go to the “Customize” section (sixth icon in the sidebar). Here, you can customize the chatbot's color to match your brand color, enable or disable human support, and also edit the content that is displayed over the chatbot.

  • Design Customization: Adjust background and text colors to align with your brand.
  • Behavior Settings: Define chatbot behavior based on your office hours for requesting agent support.
  • Chatbot Content: Personalize messages for both AI and Human interaction modes.
  • Chatbot Popup: Enable or disable the chatbot popup and customize its appearance and text.

How can I add a contact to my chatbot on cronbot.ai?

Contacts are available under the Basic, Hobby & Pro plan. If you are subscribed to this plan, you can add a contact through the dashboard and the chatbot. To add a contact via the dashboard, you can go to the “CRM” section and click on the “Add New Contact” button. From the chatbot, a contact will be added once your user clicks on the Request Human Support button.

What is the maximum number of messages allowed when in human support mode?

Currently, during human support mode, there is no restriction on the number of messages sent and received.

How to integrate Slack with my chatbot?

Slack integration is available under the Hobby & Pro plan only. If you are subscribed to this plan, you can integrate Slack by visiting the “Integration” tab. Clicking on the install button will install Slack organization-wide. It will also ask you to choose a chatbot on which you want to install Slack.

What are the setup and deployment options for Cronbot?

After signing up or signing in to Cronbot and creating your chatbot, you can easily set it up using the Setup Instructions section in your dashboard. Cronbot provides step-by-step setup guides for various platforms including Custom Websites, Webflow, WordPress, Shopify, Wix and Bubble. These guides enable you to deploy your chatbot quickly and seamlessly without any coding required, allowing you to integrate Cronbot into your website in just minutes.

How can I track the usage of AI messages and other metrics?

You can track AI message usage and other metrics using the Chatbot Analytics feature on CronbotAI. In the dashboard, click on the Analytics section. The analytics dashboard provides:

  • Monthly AI Messages Usage
  • Monthly Company Magic Fill Usage
  • Total Page Usage
  • Total Contacts Usage
  • Total Tickets
  • Top 5 Most Asked Questions
  • Number of Contacts Created
  • Number of Tickets Resolved and Unresolved

This feature helps you monitor performance and optimize customer support.

How can I ensure the response quality of Cronbot AI Chatbot?

Cronbot ensures high response quality by allowing you to regularly update training data in multiple formats and monitor performance through Chatbot Analytics. Customization options enable personalized messages for both AI and human modes, adjusting header texts, online statuses, welcome and fallback messages, and input placeholders. You can also configure the chatbot to switch to human support for complex queries. Integration with CRM systems ensures up-to-date information, ensuring your chatbot delivers accurate and tailored responses consistently.

Is there a limit to the number of chatbots I can create with Cronbot?

The number of chatbots you can create with CronbotAI depends on the plan you have subscribed to:

  • Basic Plan: Includes 1 AI chatbot.
  • Hobby Plan: Allows for up to 2 AI chatbots.
  • Chatbot Popup: Enable or disable the chatbot popup and customize its appearance and text.

Choose a plan based on your needs to manage multiple chatbots efficiently and effectively.

Get Your 1st AI Chatbot!

Sign Up: Register for Cronbot’s basic plan.
Customize: Personalize your chatbot to suit your brand.
No Code: Integrate your chatbot to your preferred platform without coding.

Get Your AI Chatbot
AI Chatbot for Websites | Best Customer Service Chatbot